Returns & Refunds
How returns, replacements and refunds work.
We want you to be happy with your order. If something is not right, contact us and we will help.
Returns
- Unopened, unused products in their original packaging can be returned. Contact us first so we can arrange the return.
- For hygiene and safety reasons, opened e-liquids, used disposables, used pods and used coils cannot be returned unless faulty.
- Please include your order number with every return request.
Faulty or damaged items
If an item arrives damaged or does not work, contact us as soon as possible with your order number and a photo or short description of the issue. We will arrange a replacement or refund once the item has been checked.
Refunds
Approved refunds are issued using the original payment method where possible, or another method we agree with you for cash on delivery orders.